Welcome to The Diamantine website ("Website"). By entering our Website, you agree to these terms and conditions (the "Terms"). Please review these carefully prior to making any purchases. By using this site, you agree to comply with these Terms.
Use of the Website
The Diamantine is an online service for the sale of clothing, accessories and other merchandise ("Product(s)"). “We”; “Our”; means THE Diamantine UK run by MAROC STYLE LTD 11695401 - Incorporated on 26 November 2018 79-81 Chester Street, Birmingham, B6 4AE
Maroc Style Ltd. is running this website under brand license of SOFTRETAIL who is the owner of DIAMANTINE Brand internationally.
To purchase through The Diamantine Website, you will be requested to either register or provide your email address and other details so you can checkout as a guest. The information sought will allow The Diamantine to handle your transaction efficiently and effectively.
As payment will be made online, it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in the strictest confidence. We do not share any customer data to any third parties and all customer data is held on a secure server.
The Website is available only to individuals who meet The Diamantine terms of eligibility, who have been issued a valid payment method, i.e. a credit card etc., and who have authorised The Diamantine to process a charge or charges on their payment method in the amount of the total purchase price for the Product(s).
By making an offer to purchase Product(s), you authorise The Diamantine to perform credit checks and to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number or credit reports (and to the extent permitted by law appropriate credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your payment card, to obtain an initial payment card identification. We will only give your personal information to third parties where the law either requires or allows us to do so.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
If we reasonably suspect that information provided by you is or may be false, The Diamantine may use the information you provide to conduct suitable anti-fraud reviews.
We reserve the right to restrict multiple quantities of a specific product being shipped to any one customer or postal address.
In case your personal information changes, please notify us by updating your information on your Diamantine Account.
The Diamantine may modify these Terms at our sole discretion. If you do not agree to the changes to these Terms, you should stop using this Website. By using this Website after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us, will not affect that order, unless we are required to make the change by law.
Making a purchase
When you make a purchase through The Diamantine Website, you are offering to buy Product(s) for the price stated, subject to these Terms.
All orders are subject to acceptance and availability.
Placing an Order
The Website contains an instructive guide that will walk you through the process of placing an order – please see the How to Shop page. You place your order for any selected products by clicking on the Submit Order button at the end of the online order process.
Once you have placed your order, you will receive an email acknowledging the exact details of your order.
Please note that although the Website lists available and unavailable Product(s), you may only purchase available Product(s). However, there may be occasions due to circumstances beyond The Diamantine control, where the Product(s) that is ordered is not available. In this case the Product(s) will be cancelled from your order and will be communicated to you. You will not be charged for the Product(s).
Unless otherwise notified, The Diamantine's acceptance of your order occurs when you receive an email notifying you that we have dispatched the Product(s) as ordered by you and noted on that communication. Acceptance will be deemed to have occurred at the sending of this communication, regardless of technical problems you may experience, where the reasons are outside The Diamantine's control, which may result in you having not received that email in a timely manner.
If you require any information regarding your order(s), Contact a member of our Personal Service team 24 hours a day, 7 days a week at [email protected]
The Diamantine may not accept your order if (without limitation):
- a product you have ordered is out of stock.
- we are unable to obtain authorisation for your payment.
- Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.
At The Diamantine Website your currency is linked to the country that you are delivering to. Currencies on the site are GBP, USD, Euro and CAD.
All currency priced products will be honoured as advertised unless it is obviously incorrect.
The prices of the Product(s) on The Diamantine include any import duty and taxes for your delivery country.
Product(s) prices are set at the beginning of each season, using existing currency exchange rates. The rates are subject to variation and may go up or down; therefore, prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the products are marked down at any time during the selling period.
Payment will be collected from your payment method upon the packing of your order from The Diamantine Website.
You confirm that the payment method that is being used is yours or that you have been specifically authorised by the owner of the payment card to use it. All payment card holders are subject to validation checks and authorisation by the card issuer.
If the issuer of your payment method refuses to authorise payment, The Diamantine will not be liable for any delay or non-delivery.
All payment transactions on the Website are processed using a secure online payment gateway that encrypts your details in a secure host environment.
To help ensure that your shopping experience is safe, simple and reliable, the Website uses Secure Socket Layer (SSL) technology.
All care is taken, as it is in The Diamantine’s power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part, The Diamantine cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
If a customer is not happy with their purchase they may obtain a full refund within 14 days of receipt of the goods. This does not affect your rights. Satisfaction is always a top priority and as such each query is addressed individually to the best of our ability. Please read our return policy here.
Returning to The Diamantine is easy, go to the Returns Page and follow the instructions.
Please note that all return requests without following Diamantine UK’s returns page procedure and all items that are returned without Diamantine UK’s approval will not be entertained and refunded.
To request an exchange, please contact us at [email protected]. We are currently able to process exchanges for size changes only, subject to product availability.
If you have received a Product(s) from The Diamantine as a gift, you can exchange it for another product of the same value, but must pay the additional shipping, taxes, import duties and any additional charges which may incur as a result of the exchange.
We are delighted to have you shopping with us using your promotion code or voucher. Please note that the promotional code or voucher cannot be used in conjunction with any discounts on site during our sale periods. Please contact Personal Service for any further inquiries.
Passing of property and risk
The Diamantine retains legal ownership of the Product(s) until full payment has been made and such payment has been received. Legal ownership of the Product(s) will immediately revert to Diamantine.com, if payment is refunded to you.
Risk on the Product(s) will pass to you upon delivery.
These Terms are governed by English Law / UAE Law and you can bring proceedings in respect of the Product(s) or any dispute arising under or in connection with these Terms in the English courts / UAE courts.
If you require help when ordering or would like to provide feedback on our service, please email us at [email protected]
If you would like to contact a member of our Personal Service team about shipping or a delivery inquiry, please email [email protected]Mailing Address:
THE CHARTER BUILDING
Email: [email protected]